The brake set arrived in 4 days, with updates as to the progress of my order. Again I wrote back getting the items codes from the product pages and made a large list but still after 10 days I have not got a reply. My overall experience of purchasing from Rose was positive. I write the same mail that he wrote me and they do not answer. I followed up 4 days ago, still no response? I have checked it with 3 different wheels and locks and the same thing happens with all. On 15.08.2020 I've spotted crack in downtube of the frame. In June I wrote to Rose and they took the bike to the factory, they answered that the problem was the wheel or the lock and they returned the bike to me. After two weeks, and couple of emails, I’ve got a response that bike was crashed, and they are not going to accept my warranty claim. > 26 of the best gravel bike tyres — get the right go-anywhere rubber It arrived in the wrong color which I reported immediately and got a very generous offer as an apology. I am now having to wait to see if and when the item I ordered is ever despatched to me. Ordered a new wheelset. Highly recommend. It's been a week and I'm still waiting. I pointed out that this clip should be metal.Today the same clip has broken in exactly the same way.This is not a cheap truing stand and the clips being made of rigid plastic are not designed for regular flexing and will break.Not at all happy.I have written to Rose expressing my dissatisfaction.I have received a response from Rose as follows. ), but I did as they said nonetheless. It is not a serious attitude of a company that only operates online. ★Individueller Service ★Schnelle Lieferung ★Über 110 Jahre Familientradition. All the more disappointing that the bikes look great. Seemed a bit weird at first (why should I do that? I had to work out storage of package with local DHL shop.At the end, it turns out that bike was not properly assembled. Bearings for headset were put without any grease, support had to be removed and pressed again because it was giving weird noises, and rear brake was not operating at all. ★Individual service ★ Livrare rapida ★ Peste 110 ani de traditie de familie. All GREAT after the Rosebikes Team on truspilot took over. I waited until the ‘middle of September’ and still heard nothing, so tried to contact various email addresses (there is no other way of contacting at the moment) and have just had a reply that simply states that my bike is delayed and is expected in November, and extra 6 or 7 weeks away. Missing items, which should be part of frameset, costed me around 370 EUR! 1 email, no response, reminder email ->Response! Now, this is where the fun begins, and you should be aware of those “tiny details” before buying bikes from ROSE.ROSE replaces frames with new models, if your current frame is no longer available. Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). No apology or explanation. Time for something new! Reveal Four Disc is completely different bike with proprietary seatpost, ACROS headset with internal cable routing, rear axle, derailleur hanger.In addition to that, some of cables, hydraulic hoses and other stuff will not fit new frame so it became expensive. First, the product is supplied and branded by Rose, who are the supplier in every sense.Second, Rose have had many months to investigate the problem, and have clearly not taken any action to work with their suppliers to make improvements, or to carry out tests of their own. The Elec Tec FS is the full suspension model and offers up 140mm of travel front and rear and comes in two specs; easily distinguished as the FS 1 and the FS 2 featured here. I ordered a Rose Pro SL on their british website. Forwarded the claim number, they quickly responded they are now investigating the issue, and fix things asap.This was two weeks ago, since then I asked for updates 4 times, got one answer back: "The process is still in progress, we will inform you as soon as we have an answer.". Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. Soon after I saw that the rear wheel was bent to the left, I bought new carbon wheels and the same thing happened, looking closely I saw that when I got on the bike the wheel moved to the left side. I also contacted Rose via FB and Twitter which did not get any response either.So in the end I will end up spending my money with a different company as Rose can't be bother to communicate in a prompt or polite manner nor do they seem able to do their own work and ask the customers to get the product codes many times for them. The next I heard from them was 8th August when I received an automated invoice which stated delivery time ‘middle of September’, I was disappointed at this but accepted that perhaps in the current climate this was expected. Gama este completa, de la cele mai mici componente pana la biciclete high-end. When I was touching frame in that spot, it was soft. What is customer service? ★Individual service ★Fast delivery ★Over 110 years of family tradition. In June I wrote to Rose and they took the bike to the factory, they answered that the problem was the wheel or the lock and they returned the bike to me. I ordered a new bike from Rose, knowing from the date of order that it would take 6-8 weeks for the bike to arrive.During that time I called their customer service team twice to make amendments to my bike specifications and both times received great customer service from individuals speaking their second language.The bike arrived within the delivery time frame, as described, in perfect condition and it rides like a dream.It can only lead me to believe that some reviewers are either impatient or didn't read the delivery times when ordering.The service was faultless and product is great quality. This flex has given me a few scares going down roads, especially in right-hand curves, luckily pain they have been scares without falls. Definitively not a good sign. From my experience, I can recommend the store. Tevreden - prima prijzen en levertijd Vorige week en Garmin Edge 530 bundel besteld. Well, i have to admit after sales care is appalling. Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Advertisement. Bike was picked up after 5 days after. What is the point of answering here and not answering directly to customers?I'm not going to keep wasting my time with you. Peter Walker tries out the Rose X-Lite CRS-4000 bike. "OK but they've had a uk sales arm for years and are just discovering this? The new platform is a pure interpretation of cross county riding and promises maximum riding enjoyment – even on technically challenging terrain! Bearings for headset were put without any grease, support had to be removed and pressed again because it was giving weird noises, and rear brake was not operating at all. Von der kleinsten Schraube bis zum Highend-Sportbike. Couldn’t find a new pulley wheel for my bike from any local UK supplier for at least 2 months. Please be aware, this is another company that takes your money for goods that they do not actually have in stock. They are not discounting complete frameset, and that’s a huge difference. I know they are not supplying the uk with bikes at the moment but my advice when they come back would be to avoid at all costs. © 2020 Trustpilot A/S. Bought a Rose Pro SL Disc Ultegra costing £1760 delivered. All the more disappointing that the bikes look great. It was advertised 9/11 speed Shimano compatible. / rose mtb bikes review. Discover our variety of Rose Shop . Are you still trading? Just unacceptable. 1 email, no response, reminder email ->Response! In my first email, I have descriptions and links to the items I wanted, after some days I had a reply which basically asked for the information given in the email as well as my order number, which didnt make sence sinceI was asking for a quote. After a week, transport was scheduled. The only concession is a swap to Shimano’s mechanical 105 Disc groupset, which is hardly a disadvantage. Promised to replace saddle but communication is slow if not impossible, and offered €50 for the paintwork as ‘not covered by warranty’. I believe I have been a very patient customer despite being mislead and ignored for extended periods of time but at this point I am extremely disappointed in the lack of service coming from a company who proudly displays a graphic on the website stating ‘award winning customer service’. Bike was picked up after 5 days after. If something seems to good to be true it probably is.Customer no. Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). 11 Speed Shimano didnt fit. Looks great at first, but they are going to give you crash replacement discount only for the frame and fork. Sent 4 mails and waited 4 weeks just to be told that they are not replacing a 10€ top cap on my 3050€ Reveal Four Disk....This is a great way to loose your customers.I took pictures of the damaged cap as soon as the Bike was delivered but they are not replacing the damaged part.I wanted to buy a Gravel bike from them but after my experience with the first purchase I will probably buy it elsewhere where there is a better customer service.THINK TWICE BEFORE ORDERING BIKES AT ROSE.COMUpdate 21.10.20 Top cap was sent immediately after my review on trustpilot.Negative review could have been avoided if customer service had not waited 4 weeks to reply, negating replacement part.A real note of appreciation to those in Rosebikes reading trustpilot :-))Update 22.10.20: Cap received as you said! ROSE BACKROAD GRX RX810 Di2 first ride review The BACKROAD climbs effectively and happily maintains its speed, with the front only rearing up when it gets excessively steep. ), but I did as they said nonetheless. Against my order is the comment 'Awaiting stock". Missing items, which should be part of frameset, costed me around 370 EUR! For 3 weeks I have been sending emails with videos and photos to Rose and they do not respond. Long delay to get a bike, but it deserve it . No apology or explanation. The next I heard from them was 8th August when I received an automated invoice which stated delivery time ‘middle of September’, I was disappointed at this but accepted that perhaps in the current climate this was expected. Convince yourself! With wrong information....i replied asking for clarification, no response, reminder, no response.And there is no phone line to call so you're on mercy of emails.Think twice before you buy expensive equipment from rosebikes. 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