Ask for a different form of payment. R21 - Invalid Company Identification: The number used in the Company ID field is in error. Authorization Revoked by Customer. R05. R08. R21: INVALID COMPANY ID NUMBER: The company ID information is not valid. Payment Stopped or Stop Payment on Item. Log in Sign up. correct the amount, the date, and resubmit the corrected entry as a new entry. You can ask for a different form of payment, or ask to debit a different bank account. Source(s): https://shrink.im/baf5w. R17 File Edit Criteria. In general, savings accounts only allow a limited number of daily debits. Account Closed. What to Do: Contact your customer to obtain authorization to charge a different bank account. If a correction and new entry submission is not possible, the resolution would be similar to receiving a return with the R10 code. No Account or Unable to Locate Account. If you are a VeriCheck merchant and require more information on an ACH return please contact our support desk. This would include either an account against which transactions are prohibited or limited *Please note, you will not be able to utilize this account moving forward without contacting your bank with regard to the R20 … Unfortunately, there is no dispute resolution available to you within the ACH Network. The Receiver may return a credit entry because one of the following conditions exists:  (1) a minimum amount required by the Receiver has not been remitted; (2) the exact amount required has not been remitted; (3) the account is subject to litigation and the Receiver will not accept the transaction; (4) acceptance of the transaction results in an overpayment; (5) the Originator is not known by the Receiver; or (6) the Receiver has not authorized this credit entry to this account. It can't be a savings account. No new authorization is needed from the customer. The new corrected entry must be submitted and originated within 60 days of the Settlement Date of the R11 Return Entry. The Receiver may request immediate credit from the RDFI for an unauthorized debit. Source(s): I'm in the banking business. **A fee may be assessed for failure to respond to notice of changes as stated in our current fee schedule. The RDFI should verify the Receiver’s intent when a request for stop payment is made to ensure this is not intended to be a revocation of authorization. The RDFI determines that a stop payment order has been placed on the item to which the PPD debit entry constituting notice of presentment or the  PPD Accounts Receivable Truncated Check Debit Entry relates. * You cannot re-submit this transaction. Contact your customer to work out the problem, or ask them to work the problem out with their bank. 4 years ago. Customer Advises Not Authorized. R20: Non-Transaction Account: The ACH entry destined for a non-transaction account, as defined in Regulation D, would include either an account against which transactions are prohibited or l imited or a pass - through where the entry is for a credit union or thrift organization and Regulation E descriptive requirements cannot be met. The available and/or cash reserve balance is not sufficient to cover the dollar value of the debit entry. D would include an account against which transactions are prohibited or limited. The representative payee is a person or institution authorized to accept entries on behalf of one or more other persons, such as legally incapacitated adults or minor children. Contact your customer to obtain authorization to charge a different bank account. Ask for a different form of payment. This Return Reason Code is generally used on CIE transactions. Contact the rental owner or vendor to find out how they'd like to proceed. Contact the resident or applicant to find out how they'd like to proceed. A stop payment order shall remain in effect until the earliest of the following occurs:  a lapse of six months from the date of the stop payment order, payment of the debit entry has been stopped, or the Receiver withdraws the stop payment order. The Receiver of a recurring debit transaction has the right to stop payment on any specific ACH debit. The entry may fail the check digit validation or may contain an incorrect number of digits. Tips for avoiding return codes Obtain the correct bank account number. If the entry cannot be processed by the RDFI, the field(s) causing the processing error must be identified in the addenda record information field of the return. 20 Transactions. R17. They must use a different bank account when resubmitting the EFT. Suggestion: Contact your customer to obtain authorization to charge a different bank account. You will not be able to process transactions using this bank account until it is un-frozen. (i.e., “an incorrect amount,” “payment was debited earlier than authorized” )  For ARC, BOC or POP errors with the original source document and errors may exist. The ODFI has requested that the RDFI return the ACH entry. Return Code (R09) - Balance is sufficient but can't be released until uncollected items are collected. R22 - Invalid Individual ID Number (You can request a copy of a voided check so that you can verify.). R11. R20 Non-Transaction Account NACHA Definition: ACH Entry to a non-transaction account. R21 To resolve this, contact the consumer to charge a different account. In CIE and MTE entries, the Individual ID Number is used by the Receiver to identify the account. If the transaction was part of a recurring payment schedule, be sure to update the schedule to use the new bank account. Create a support ticket anytime, and we'll get back to you as soon as possible. : R02: ACCOUNT CLOSED – Available balance is not sufficient to cover the dollar value of the debit entry. Unauthorized Debit to Consumer Account. If the RDFI agrees to return the entry, the ODFI must indemnify the RDFI according to Article Five (Return, Adjustment, Correction, and Acknowledgment of Entries and Entry Information) of these Rules. File Record Edit Criteria (Specify). Contact your customer for a different bank account, or for another form of payment. Account number structure not valid: entry may fail check digit validation or may contain incorrect number of digits. R20: Non-Transaction Account - The ACH entry destined for a non-transaction account. And bank account you told QuickBooks to deposit payments into because the RDFI determines at its discretion! And the exact name on the bank account you entered can not be able to process transactions using bank... 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